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Privacy Policy
1. The information we collect includes:
• Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and our services, the choices you make, and the products and features you use. The personal information we collect may include the following:
○ Names
○ Phone numbers
○ Email addresses
○ Mailing addresses
○ Usernames
○ Passwords
○ Contact preferences
○ Contact or authentication data
○ Billing addresses
○ Sensitive Information: We do not process sensitive information.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
• Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Access. Our app requires access or permission to certain features from your mobile device, including your mobile device's calendar, camera, contacts, microphone, SMS messages, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
• Google API
○ Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
2. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Third-Party Service Providers.
When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. The Google Maps Platform APIs that we use store and access cookies and other information on your devices.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Other Users. When you share personal information or otherwise interact with public areas of our services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.
3. WHY DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our services. Some online tracking technologies help us maintain the security of our services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our services.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.
8. Children's Privacy
This App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
9. NOTICE TO CALIFORNIA RESIDENTS
If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and disclose your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).
Throughout this Policy, we discuss in detail the specific categories of personal information we collect from and about you. We provide additional information required by the CCPA in the chart below.
a. Category of Personal Information: Contact Information (such as your name, address, email address)
i. Categories of third parties to which we disclose this personal information for a business purpose
1) Affiliates and Subsidiaries
2) Service Providers
3) Our customers
4) Entities for legal purposes or with your consent
b. Category of Personal Information: Financial information (e.g., bank account or credit card details)
i. How We Use this Personal Information
1) Provide the Services and respond to your requests
2) Comply with law or defend our legal rights
ii. Categories of third parties to which we disclose this personal information for a business purpose
1) This information is collected by third-party payment processors on our behalf
c. Category of Personal Information: Commercial information (such as products you have purchased)
i. How We Use this Personal Information
1) Provide the Services and respond to your requests
2) Contact you with relevant information and offers
3) Customize content, and analyze use of and improve the Services
4) Comply with law or defend our legal rights
5) Create aggregate/de-identified information
ii. Categories of third parties to which we disclose this personal information for a business purpose
1) Affiliates and Subsidiaries
2) Service Providers
3) Our customers
4) Entities for legal purposes or with your consent
d. Category of Personal Information: Login Information (such as your account name and password)
i. How We Use this Personal Information
1) Provide the Services and respond to your requests
2) Comply with law or defend our legal rights
3) Create aggregate/de-identified information
ii. Categories of third parties to which we disclose this personal information for a business purpose
1) Affiliates and Subsidiaries
2) Service Providers
3) Entities for legal purposes or with your consent
e. Category of Personal Information:Device and Online Information (such as mobile device content, IP address, browsing history, and usage information)
i. How We Use this Personal Information
1) Provide the Services and respond to your requests
2) Contact you with relevant information and offers
3) Customize content, and analyze use of and improve the Services
4) Comply with law or defend our legal rights
5) Create aggregate/de-identified information
ii. Categories of third parties to which we disclose this personal information for a business purpose
1) Affiliates and Subsidiaries
2) Service Providers
3) Our customers
4) Entities for legal purposes or with your consent
f. Category of Personal Information: Professional or employment-related information (such as your job title and company or organization name)
i. How We Use this Personal Information
1) Provide the Services and respond to your requests
2) Contact you with relevant information and offers
3) Customize content, and analyze use of and improve the Services
4) Comply with law or defend our legal rights
5) Create aggregate/de-identified information
ii. Categories of third parties to which we disclose this personal information for a business purpose
1) Affiliates and Subsidiaries
2) Service Providers
3) Our customers
4) Entities for legal purposes or with your consent
g. Category of Personal Information: GPS Geolocation data (such as approximate location or IP address)
i. How We Use this Personal Information
1) Provide the Services and respond to your requests
2) Comply with law or defend our legal rights
ii. Categories of third parties to which we disclose this personal information for a business purpose
1) Affiliates and Subsidiaries
2) Our customers
3) Service Providers
4) Entities for legal purposes or with your consent
h. Category of Personal Information: Audio or visual data (including photos)
i. How We Use this Personal Information
1) Provide the Services and respond to your requests
2) Comply with law or defend our legal rights
ii. Categories of third parties to which we disclose this personal information for a business purpose
1) Affiliates and Subsidiaries
2) Service Providers
3) Entities for legal purposes or with your consent
iii. Categories of third parties to which we “share” and “sell” this personal information for advertising/ analytics purposes
1) We do not sell or share
i. Additional California Privacy Rights. California residents may make certain requests about their personal information under the CCPA as set forth in “Your Rights and Choices” section above.
j. If we ever offer any financial incentives in exchange for your personal information, we will provide you with appropriate information about such incentives.
k. In the limited circumstances that we process sensitive personal information as defined in the CCPA (e.g., log-in or biometric information), we do not use or disclose it other than for disclosed and permitted business purposes for which there is not a right to limit under the CCPA.
l. Do Not Track. California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time. Please note that Do Not Track is a different mechanism than the legally recognized browser-based opt out preference signal mentioned above.
10. WHAT ARE YOUR PRIVACY RIGHTS?
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
12. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions or concerns, please contact us at:
9 Pack Software